LiveSellerHQ is a subscription-based digital software service. Due to the digital nature of the platform, refunds are generally not provided once billing has occurred.
Cancellation & Future Billing
Users may cancel their subscription at any time to prevent future billing. Cancellation is immediate and can be completed through your account dashboard.
Technical Issues
If a technical issue prevents reasonable use of the platform, refund requests may be reviewed on a case-by-case basis. To be eligible:
- The issue must significantly impact your ability to use the service
- You must contact support within 7 days of the billing date
- The issue cannot be resolved through standard troubleshooting
How to Request a Refund
Refund requests must be submitted within 7 days of the billing date. Contact our support team with:
- Your account email
- The billing date in question
- A description of the issue or reason for the refund request
Email: info@livesellerhq.com
Refund Processing Time
Approved refunds are typically processed within 5-10 business days. The refund will be returned to the original payment method. Please allow additional time for your bank or payment provider to process the credit.
Introductory Offer
LiveSellerHQ does not offer a free trial. New members may join through the Founding Seller introductory offer: $99 for the first 60 days of full access, after which the membership automatically renews at $79/month. You can cancel anytime through your account dashboard to prevent future billing.
Need Help?
If you have questions about our Refund Policy or need to request a refund, please contact us:
Email: info@livesellerhq.com
Typical response time: 24 to 48 hours